You have 30 days to return items with a receipt and original packaging.
Are shipping options are mainly Canada Postal Service. Other shipping services may be used pending shipping location.
Customers with a shipping address within Canada will not receive a tracking number. This allows us to offer our Canadian customers a flat rate shipping fee, which is lower than the standard rates.
If you wish to have a tracking number associated with your parcel, please email firstname.lastname@example.org prior to placing your order. *Additional shipping rates will apply.
Orders will ship within 3 business days and the arrival time will depend on the shipping location.
We are sorry to hear that you have not received your order! Please check your email for any notifications from String Beans Clothing Co. Then please email email@example.com and we will sort this out right away.
Oh dear - something must have been missed at our end. We do appologize for this! If you receive a defective order, please email firstname.lastname@example.org and we will sort this out right away.
If you have already submitted your order and would like to make changes, please email email@example.com before you recieve your shipping notification.
We are located in the town of Listowel, Ontario, Canada.
No, we do not have a retail location at this time.
All of our products are 100% Canadian Made. This means all of our materials are made in Canada, our products are sewn in Canada and our products are shipped from Canada.
Please refer to the size chart. It can be found on each of the individual products.
Yes, you may cancel or change your order, as long as it has not gone into shipping status. You will be notified via email when your item(s) have shipped.
Yes you may exchange your order. Please note that return shipping costs are not included or covered by String Beans Clothing Co.
Oh no! We are sorry to hear this. Please email firstname.lastname@example.org and we will look after this right away.
All of our products are machine washable. Please wash with similar colours.
No, we do not offer gift certificates at this time.
Please email email@example.com for all other inquiries.